Effective date: March 9, 2026
PiixelPrep is a digital service — all image processing happens in your browser and no physical goods are shipped. This policy explains how refunds and cancellations work for our paid subscription plans.
The free tier requires no payment. There is nothing to refund.
You may cancel your monthly subscription at any time from your account settings. Once cancelled, you will retain access to paid features until the end of your current billing period. Refunds are not issued for partial months already billed.
If you purchased or renewed an annual plan and are not satisfied, you may request a pro-rata refund within 14 days of the charge. After 14 days, the annual subscription is non-refundable, but you may cancel to prevent future renewal.
To request a refund, email us at billing@piixelprep.com with your account email and a brief reason. We aim to respond within 2 business days.
Approved refunds are processed within 5–10 business days via your original payment method through our payment processor, Paddle. The exact timing depends on your bank or card issuer.
We reserve the right to deny refund requests where we detect abuse of this policy, such as repeated subscribe-and-refund cycles. In such cases we will notify you of the decision and the reason.
This Refund Policy is governed by the laws of the Netherlands, consistent with our Terms of Service.
If you have questions about this Refund Policy, contact us at: billing@piixelprep.com